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Posts tagged ‘client’

The Science of Empathy

13e339fThe Science of Empathy: Principles and Practices Teleclass
by Paulette Rao, MCC, BCC

Effective coaches are high in empathy—the ability to tune into the emotional state of the other person and dialogue about what is going on with non-judgment and genuine acceptance.

So how do we, as coaches, enhance our ability to be empathic?

In this hour and forty-five minute class, you will learn how to engage rather than enmesh with your client’s feelings to support the client’s growth process. You will learn how to speak in a way that you become an intelligent mirror for the client, not only sharing back what you’ve heard, but noting discrepancies that seem to emerge among the various statements the client may be making. By sharing these discrepancies in a neutral tone and being descriptive rather than judgmental, you can maintain your empathic approach while catalyzing a space for new insights and sustainable change to occur.

Learning Objectives:

Definition and Role of Empathy
Distinctions between Empathy, Sympathy and Compassion
How to Express Empathy Effectively
Why Empathy is Crucial in Coaching
The Four Components of Empathy
The Challenges to Being Empathic
How We Can Enhance Our Ability to be Empathic

Dr. Marshall Rosenberg the author of Nonviolent Communication describes empathy as a respectful understanding of what others are experiencing. Empathy, calls upon us to empty our mind and listen to others with our whole being.

Sign Up Here: https://scienceofempathy1018.eventbrite.com/

One Million Clients

Dear Gabriel,

Two significant moments arrived recently. The kick-off in our general election season you no doubt noticed. The other was much more significant for FINCA. Thanks to the generosity of supporters like you, we took a leap towards finding and funding our one millionth client.

This advance against the general election backdrop, made me think of Ronald Reagan and his famous line about relations with the Soviet Union that you may recall or at least have heard about: “Trust – but verify.”

‘Trust – with verification’ is such a perfect summary of FINCA’s method for working with our clients and our donors that it could almost be our tag line!

Trust with verification is the model that has brought FINCA tantalizingly close to sponsoring our one millionth client. It’s the model that has earned us the respect and faith of donors like you, and over 100,000 other Americans.

Since 1985, we have entered into commitments with our clients based on trusting them to establish and manage micro-businesses – in tailoring, food production, craft-work and hundreds of other local in-demand products, by using funds invested by FINCA, with one condition: FINCA verifies that clients fulfill their commitment to us and are repaying their loans on time.

Simultaneously, we have been asking you, our supporters, to trust in our professionalism, expertise and commitment to the poor, particularly financing women entrepreneurs, those who live in impoverished communities, where women are expected to accept a passive or even submissive role. But this has not been blind faith – we have encouraged you to verify the results. And now look: Almost 1,000,000 clients!

FINCA’s results – your results – continue to be magnificent!

Closing in on client one million is, in many respects, the ultimate evidence of our work’s and your support’s impact, durability and success.

Today we are seeking just one thousand people to make a donation of, on average, $100.

Become one of the 1000.

Your donation today should not be made in blind faith. Verify the impact of your support: Meet our clients, hear their testimonies.

Help us find and fund client number one million.

Thank you for your support,

Soledad Gompf
Vice President, FINCA
New Business Development

Victoria’s Business in Zambia

From FINCA
by Paul Hamlin
27 April, 2012

Victoria Banda, Zambia

Yesterday in Zambia I visited a branch to talk to our lending staff, when Priscilla, our Lend a Hand representative, saw a client she knew and introduced me. Hearing her story made it easier for me to stay up a little longer last night to finish my work.

Victoria Banda (36, on the right of the photo standing next to her mother) did not finish primary or secondary school. She is now the main income earner for her household and lives with her parents, and two sisters. In 2001 she borrowed $20 to expand food sales through her storefront. Over the years she has managed to continually grow and improve her business, now operated out of a store in front of her home, expand the family house and even acquire a rental property. In the meantime, her younger sister was able to complete college with Victoria’s financial support.

Asked if FINCA helped her, she replied enthusiastically “Yes.” She then spoke about how slowly she was able to build up her business and that her role in her family has grown along with her business. As a single person without children her business transformed her into what she described as the ‘pillar’ of her family, supporting her mother and close relatives when they are in need.

I then asked if she could have envisioned this over ten years ago when she started with FINCA and she said “Definitely not. I’m a landlord now! Can you imagine?” Her energy and determination combined with our loans allowed her to improve her home, help her younger sister through college and acquire other property that provides her rental income.”

Read more stories at FINCA

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